Ticket

TERMS & CONDITIONS (SOLE TRADER)

TicketAdd is operated by sole trader Shawn Nunes, trading as TicketAdd.
Email: info@ticketadd.com
These Terms & Conditions apply to all use of the TicketAdd platform.
TicketAdd provides ticket listing, ticket sales, digital delivery, and promoter tools.
TicketAdd is not the organiser of events unless explicitly stated.
Customers must enter correct details at checkout.
Ticket prices may include booking/service fees shown before purchase.
Tickets are delivered electronically via email or dashboard.
Event details may change; tickets remain valid unless promoter approves refunds.
If an event is cancelled, refunds are issued once promoter authorises.
TicketAdd may cancel orders flagged for fraud or chargeback risk.
TicketAdd is not liable for promoter cancellations or third-party failures.
Continued use of TicketAdd means acceptance of updated terms.

All ticket sales are final unless the event is cancelled, postponed, or significantly changed.
Refunds are only issued when authorised by the event promoter.
Refunds are NOT issued for incorrect ticket purchases or inability to attend.
Full refunds are issued only if the event is cancelled.
For postponed events, tickets remain valid unless the promoter allows refunds.
Refunds typically process within 3–10 business days after approval.
Promoters control event changes, cancellations, and authorisation of refunds.
Refund requests must be emailed to info@ticketadd.com with order details.

TicketAdd collects customer details including name, email, address, IP, and purchase history.
TicketAdd does NOT store full card details.
Data is used to process orders, deliver tickets, prevent fraud, and support customers.
Data may be shared with payment processors, promoters, email delivery systems, and fraud-prevention tools.
Cookies are used for login, checkout, and analytics.
Customers have GDPR rights including data access, deletion, correction, objection, and portability.
Order records are kept for 6 years; support emails for 12 months.
All GDPR requests should be emailed to info@ticketadd.com.